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>>>>>>>>>>>>>>>>>>>>>>>>>>What is a Chatbot?

A Chatbot is a program that serves the communication with humans. It uses a natural language and should be able to answer even more complicated questions. Chatbot s are therefore also called text-based dialogue systems. The simplest form of how a Chatbot works online is, for example, the catalogue of a library: the user makes a query as to whether a certain work is available. The system can answer and possibly display the signature for the location.

What are Chatbots used for?

The first bot was developed back in 1964 by Joseph Weizenbaum. It was the virtual psychotherapist Eliza. The program was intended as a demonstration and was supposed to inspire imitation. In fact, however, these hopes were disappointed because the technical possibilities were too limited in the following decades.

The interest in Chatbots only grew again around the turn of the millennium. Those who now wanted to program a Chatbot were interested in improving artificial intelligence. From 2001 to 2015, for example, the so-called Chatterbox Challenge was hosted, which awarded prizes to the best Chatbots in the question of which could best mimic human communication.

Bots have since become so good that many companies are using them to handle customer communications. The hope is that the bots will be able to master all appropriate requests in the future.

How do Chatbots work?

  • Access to databases with predefined questions and answers with reflections (questions are also understood in a slightly modified form).
  • Deep Learning: The Chatbots register when they have answered a question incorrectly and independently add this error together with the correction to their database.
  • Postprocessing: Script-controlled data is inserted into the answer when a suitable question is asked (the Chatbot can, for example, output the appropriate time).

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